More genuine reviews, handled the right way

No — asking is encouraged. What's prohibited is gating (only asking happy customers), incentivising, or pressuring for a specific rating. We ask the right way, so your reviews stick.

No. Incentivising reviews violates Google's policy and can lead to removal. We build genuine requests timed to when customers are naturally happy instead.

It's generated from your profile. We create a short, memorable version and put it everywhere it's useful — email signatures, texts, receipts, and cards — so leaving a review is effortless.

You report it for violating Google's policies with the right evidence. We handle that process, but only Google can remove a review — we can't guarantee the outcome, only that it's argued correctly.

Yes. Responses signal an engaged business and reassure future customers. Negative reviews especially — a calm, helpful reply often does more for trust than the rating itself.

Reviews are one of the stronger local prominence signals — volume, recency, and responses all factor in. They also drive the click once you're visible. They matter on both fronts.

Enough to be credible against the businesses ranking near you, then a steady flow to stay current. There's no magic number — being competitive in your market and consistent over time is the goal.

At the moment a customer is happiest — job done, problem solved — with a short, direct request and a link that takes two taps. Email and SMS both work; the timing matters more than the channel.

Respond factually and professionally without arguing, offer to make it right offline, and — if it breaks Google's policies — report it. Never respond emotionally; the audience is future readers.

Yes, in your voice and within guidelines you approve. You can review them first or let us handle routine responses so nothing sits unanswered.

Google filters reviews it deems suspicious — sudden spikes, similar wording, or reviews from unusual patterns. Steady, genuine reviews are far less likely to be filtered, which is exactly how we collect them.

Yes — we set up the process so that as you serve your first customers, reviews start flowing naturally and compliantly from day one.

No. Some tools filter customers before asking, which is against Google's policy. Our process asks everyone the same way, which keeps your reviews safe.

That likely violates Google's policy. We help you respond appropriately and report it for removal with the right evidence.

Review management can run on its own or as part of ongoing profile management. Reviews interact with everything else, so many businesses combine them for a joined-up approach.